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Lead Online Shopper (Click N Go)

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ability to work with all departments to communicate expectations
  • Actively coach, teach and mentor a small team of associates that touch each department in the store
  • Responsible for picking the product for guest s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes, both written and verbal
  • Follows all processes set forth by Festival such as bagging as items are scanned to ensure all items are bagged and accounted for properly
  • Offers suitable substitutions that make sense when items are out-of- stock. Record the reason for the out of stock on the hand held device
  • Relays order information to guests as needed
  • Assist with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest s vehicle while informing guest of any order modifications and offering a surprise and delight to guests
  • Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies
  • Provide in-store and online support for guest inquiries as they relate to Online Grocery
  • Report pricing, item location, and incorrect temperature discrepancies to appropriate parties
  • Maintains professional appearance at all times
  • Utilize time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
  • Ability to work independently and make sound decisions based on the information provided
  • Understand how to navigate and troubleshoot the online website
  • Flexibility in daily activities; will be tasked with unplanned duties and will need to adjust quickly
  • Potential additional tasks as assigned
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
  • QUALIFICATIONS:

    • Successfully obtain a liquor license
    • Excellent verbal and written communication skills
    • Self-starter with ability to work with minimal supervision
    • Proficient in Microsoft Office, including Outlook, Excel, and Word

    PHYSICAL DEMANDS AND WORK ENVIRONMENT

    • Must work in hot and cold environments
    • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
    • Ability to bend, kneel and stand for extended periods of time
    • Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

    WORK SCHEDULE

    The Online Shopper is an hourly position that may be part-time (less than 28 hours per week) or full-time (38-40 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

    Festival Foods serves guests in over 20 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.



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